Privacy Policy


This Privacy Notice contains important information to help you to understand how we collect, use and share personal data about you. The notice is intended to help you understand:

  • Who we are
  • How we collect and use your personal data
  • How we share your personal data
  • Your rights
  • Other important privacy information

Who are we

Eventware Limited (Vento) is a company registered in England and Wales (company number 13456355) trading as Eventware Limited. Our address is 4th Floor, 107 Fenchurch street, London Ec3M 5JF. We are an Appointed Representative of Advent Solutions Management Ltd (FRN 308751) which is authorised and regulated by the Financial Conduct Authority.

Our Commitment

We are committed to protecting and respecting your privacy. If you have any questions about your personal information please chat with us through, or by emailing us at, or by writing to us at Eventware Limited, 4th Floor, 107 Fenchurch Street, London EC3M 5JF.

How we collect and use your personal data

We receive your personal data directly from a number of sources including directly from you if you buy event insurance through or partnered comparison sites; information that your browser sends us when you visit our site including your IP address, browser type, browser version, pages that you visit on our site; information from any social network or online account that you share with us. We also use Google Analytics as a business tool.

If you would like to view their terms of service, please click here .

You are not obligated to provide us with your personal data but without it we will be unable to provide you with our services.

The personal data we collect and use is:

  • Your first name(s) and surname to identify you as the policyholder and the primary point of contact in relation to any quotes generated and policies purchased or to identify you as a claimant as part of our insurance claim process.
  • Your company name and address, postcode and email address
  • The name and date of birth of the artist or performer

How we use your information:

We collect and use personal information about you to enable us to provide a quotation and to administer your insurance policy throughout its lifecycle. It may also be necessary to collect and use your personal data to safeguard against fraud and money laundering, and to meet our general legal and regulatory obligations.

  1. To provide our service we use it to:
    • Provide quotations and administer your insurance policy.
    • Track, analyse and improve the services we provide you and other customers.
  2. To meet our legal obligations. We use it to:
    • Prevent illegal activities such as fraud and money laundering
  3. With your consent, we use it to:
    • Market third party products and services (see table below) where we think these services may be of interest to you by your preferred method/s: telephone, SMS, post or by Email. You can always unsubscribe from receiving these communications after opting in by clicking ‘unsubscribe’ at the bottom of the communication.

How we share your personal data

It is sometimes necessary to share your personal information with relevant third parties. We may share your information with

  • The insurer as noted in your insurance policy schedule as part of our contractual obligation to notify them of the risk they are underwriting
  • The Financial Conduct Authority who are our regulator
  • Analytical, Know Your Customer (KYC) and cyber security providers
  • Fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If Fraud is detected, you could be refused certain services, finance, or employment (for more information on how they use data please read the Fraud Prevention Agency Fair Processing Notice) Anyone who you give us explicit permission to share it with

We’ll also share it to comply with the law; to enforce our Terms
and Conditions; or to protect the rights, property or safety of
us, our customers or others.

How long will we keep your information

We will only hold your personal data for as long as is necessary for the purposes for which it was originally collected. The longer of seven years from the expiry date of your policy or the date after its expiry and otherwise meet our legal and regulatory obligations.

Your Rights

You have a right to:

  • Know what specific personal data we hold on you in our records, and request a copy of that data
  • Have your personal data corrected or removed if it is inaccurate or incomplete.
  • Have your personal data deleted from our systems.
  • Restrict the processing of your personal data
  • Object to the processing of your personal data, for example for communication, or direct marketing.
  • Withdraw consent to having your personal information used for marketing purposes

Your personal data is not used for any automated decision making or profiling. If you choose to restrict the processing of your personal data, we may not be able to continue to provide you with our services.

We will comply with any restriction on the processing of your personal data unless fulfilling your request would reveal information about another person, or if you ask to delete information which we are permitted or required by law to keep.

What we will not do

We won’t share identifiable personal data with third parties for their direct marketing unless you give us permission.

Where we store your data

The data we collect from you is stored encrypted inside of the European Economic Area (“EEA”). Your personal data is not transferred outside the EEA.

When we store your data we:

  1. Use industry standard means of securing your personal information.
  2. Encrypt your information when we send it over the internet.
  3. Try to seek partners that also encrypt your information.

Contact Us

If you would like a copy of some or all of the personal information that we hold about you, or to update or correct any of said information, please email us at or write to the Compliance Manager, 4th Floor, 107 Fenchurch Street, London, EC3M 5JF


If you would like to make a complaint about our handling of your personal data, please contact the Compliance Manager at the address and email above and we will do our best to deal with the issues that you have raised as quickly and fairly as possible. If you are still unhappy you can complain to the Information Commissioner’s office through

Changes to this policy

Like most websites, we use cookies on the Vento website. Cookies are small text files used to store information on web browsers. Other technologies, including data we store on your web browser or device, identifiers associated with your device, and other software, are used for similar purposes. In this policy, we refer to all of these technologies as “cookies.”

Cookies help to improve the Vento website and give you a better experience. For example, they can help recognise you if you visit the Vento website often and we can use them to understand how you use our website and understand how effective it is, including any advertising we show you. We use cookies to help us show ads to you about products, services and causes which we think you would be interested in.

If you wish to block cookies you can do this in your browser settings; the Help function within your browser should tell you how. Alternatively, just search ‘how to block cookies’.